Overview
Home Care | University of Michigan Health-Sparrow, located in Lansing, Michigan, is a non-profit, certified home care agency that has been serving the Mid-Michigan region since 1984. The organization aims to provide an uninterrupted continuum of care, assisting clients as they transition back to their daily lives after medical events such as surgery or hospital discharge.
Services & Support
Home Care | University of Michigan Health-Sparrow offers a variety of services designed to meet the diverse needs of their clients. These services include skilled nursing care, physical therapy, occupational therapy, speech therapy, and support from social workers and home health aides. The agency emphasizes the importance of coordinating care according to the orders of healthcare providers, ensuring that clients receive comprehensive support tailored to their individual needs.
Care Approach & Staff
The agency is committed to delivering quality care through a team of professionals who are described as extremely competent and knowledgeable in their fields. Clients have noted the staff’s ability to handle complex medical needs, such as infusion therapy, with a high level of professionalism. However, there have been mixed experiences regarding appointment scheduling and communication, with some clients expressing dissatisfaction with the administrative aspects of care.
What Families Say
Feedback from families has been varied. While some have praised the quality of care received from healthcare professionals, others have reported significant issues with scheduling and staff communication. Complaints include difficulties in getting timely appointments and challenges with follow-up calls. A few clients have expressed frustration with perceived rudeness from staff and a lack of responsiveness in addressing their concerns.
Room for Improvement
Several reviews indicate that there are areas needing attention, particularly in the management of appointments and communication. Clients have reported instances of missed calls and scheduling errors, which have impacted their overall experience with the agency. Addressing these administrative challenges could enhance the quality of service provided.
Summary
Home Care | University of Michigan Health-Sparrow offers a range of home health services in Lansing, Michigan, focusing on individualized care and support for clients transitioning from medical facilities. While the expertise of the care staff is frequently acknowledged, improvements in scheduling and communication are needed to ensure a better overall experience for families.
