Overview
Highlander Home Health Care, located in Milwaukee, Wisconsin, provides personal care services to patients in Milwaukee and its surrounding counties. The agency emphasizes a commitment to treating patients and families with respect while focusing on quality and cost-effective health care services. The founder expresses a belief in home health care as a progressive alternative to institutionalization, aiming to meet the diverse health care needs of their clients.
Services & Support
Highlander Home Health Care offers a range of personal care services designed to support patients in their homes. The agency highlights its dedication to providing quality care tailored to individual health care needs. Additionally, the staff is noted for their humility and professionalism, contributing to a supportive environment for clients and their families.
Care Approach & Staff
The agency’s approach to care is rooted in respect for patient autonomy and the belief that families should be involved in decisions affecting their health. While some reviews mention positive experiences with staff members, there are also concerns regarding professionalism and communication from the administrative team.
What Families Say
Feedback from families presents a mixed view of Highlander Home Health Care. On one hand, some clients appreciate the humble and professional demeanor of the staff. Conversely, there are accounts of unprofessional interactions, particularly during administrative processes, leading to dissatisfaction among some families. Instances of poor communication and perceived disrespect have been highlighted, raising concerns about the overall experience with the agency.
Room for Improvement
Several reviews indicate areas where Highlander Home Health Care could enhance its services, particularly in the realm of administrative professionalism and communication. Clients have expressed frustration over interactions that felt dismissive or rude, suggesting a need for improved training and customer service practices within the administrative staff.
Summary
Highlander Home Health Care in Milwaukee, Wisconsin, aims to provide quality personal care services while respecting patient autonomy. While there are positive remarks about the staff’s professionalism, some families have reported unsatisfactory experiences with the agency’s administrative team, highlighting the need for improvements in communication and customer service. Families considering Highlander Home Health Care may want to weigh these mixed reviews as part of their decision-making process.
