Overview
Helping Hands Adult Care Center of Petersburg, located in Petersburg, Virginia, emphasizes maintaining high-quality comfort and care for its residents. The facility has 31 beds and provides around-the-clock services for elderly and disabled adults. It aims to meet the diverse needs of each resident through a variety of person-centered services.
Services & Support
The center offers adult day health care for individuals living nearby, allowing participants to engage in meals, social activities, peer support, and companionship during the day. Additionally, respite care services are available, enabling caregivers to take time for themselves or manage other family responsibilities.
Care Approach & Staff
While the center aims to provide compassionate care, some reviews have indicated concerns regarding staff interactions. Feedback suggests that staff may be short with clients and families, lacking the empathy expected in a care environment.
Room for Improvement
Several reviews highlighted issues with communication, noting that phone calls often go unanswered and voicemails are frequently full. This has raised concerns for families, especially when trying to reach out for assistance. Additionally, some reviews pointed to the cleanliness of the facility and the presence of a loud alarm that can cause distress among residents.
Summary
Overall, Helping Hands Adult Care Center of Petersburg provides essential services for elderly and disabled adults, including adult day health care and respite care. However, families may want to consider the reported challenges related to communication and staff interactions when evaluating their options.
