Overview
Help at Home, located in Kettering, Ohio, provides in-home care services tailored to help individuals live independently and comfortably. With a focus on personal care, the organization supports seniors and those with intellectual or developmental disabilities, emphasizing a relationship-based approach to care. Help at Home has been a trusted provider since 1975, fostering a culture of compassion and respect for clients and their families.
Services & Support
Help at Home offers a range of services designed to assist clients with daily living activities, post-hospitalization support, and community-based services. Their caregivers are trained to provide personalized care that promotes the well-being and independence of clients in the comfort of their homes. The organization prides itself on building lasting relationships with clients, ensuring that care is delivered with respect and compassion.
Care Approach & Staff
The staff at Help at Home is described as dedicated and compassionate, working collaboratively to provide quality care. The organization emphasizes a culture of caring for caregivers, which contributes to the overall well-being of clients. Many families have noted the professionalism of the caregivers, highlighting their commitment to ensuring meaningful moments for clients.
Who They Serve
Help at Home primarily serves seniors and individuals with disabilities, including those who are Medicaid-eligible. The organization aims to empower clients of to live life on their terms, providing the necessary support to maintain dignity and independence at home.
Scheduling & Availability
Families have expressed concerns regarding the accessibility of Help at Home’s services, particularly in terms of communication. Some have reported difficulties reaching the office by phone, noting long wait times and challenges in getting timely responses. However, once connected, many families appreciate the thoroughness of the care provided.
What Families Say
Feedback from families is mixed. While many appreciate the quality of care provided by the medical staff, several have raised issues with the office staff’s responsiveness and attitudes. Some families have reported frustrations with scheduling appointments and billing processes, indicating that these administrative aspects could be improved. Despite these challenges, many families express satisfaction with the medical care their children receive.
Room for Improvement
Some families have noted that the communication from the office staff could be more efficient, particularly regarding phone availability and response times. Concerns about the attitudes of certain receptionists and the handling of billing issues have also been mentioned, suggesting that improvements in these areas could enhance the overall experience for clients and their families.
Summary
Help at Home in Kettering, Ohio, offers essential in-home care services aimed at supporting seniors and individuals with disabilities. While many families commend the compassionate care provided by the staff, challenges with office communication and scheduling have been highlighted. Addressing these issues could further strengthen the trust and satisfaction of families relying on their services.
