Overview
Heart Home Health Care Agency, located in Houston, Texas, is a licensed and certified medical Medicare provider offering comprehensive home care services for Medicare patients. The agency aims to provide essential support to individuals who require medical care in the comfort of their own homes.
Services & Support
Heart Home Health Care Agency provides a range of services tailored to meet the needs of homebound patients. These services are designed for individuals who require intermittent care and are under the supervision of a physician. The agency coordinates medical equipment and supplies, ensuring that patients have access to the necessary resources for their care.
Care Approach & Staff
The agency’s staff is described as dependable and reliable, with many families noting that caregivers arrive on time and provide consistent communication. Some families have expressed appreciation for the friendly and warm approach of the staff, making them feel like part of a supportive community. However, there are also concerns about the professionalism of some caregivers, with reports of inadequate care and poor matching of staff to patient needs.
Who They Serve
Heart Home Health Care Agency primarily serves Medicare patients who are homebound due to illness or injury. The agency is focused on providing care in various residential settings, ensuring that clients receive the support they need in their own homes or alternative residences.
What Families Say
Reviews of Heart Home Health Care Agency reflect a mixed experience. Some families have expressed satisfaction with the care provided, highlighting the agency’s reliable and compassionate staff. Conversely, other families have reported significant issues, including unprofessional behavior from staff, missed appointments, and inadequate care. These contrasting experiences indicate that while some clients feel well-supported, others have faced challenges that have led to frustration and disappointment.
Room for Improvement
Several reviews point to a need for improvement in staff training and matching caregivers to client needs. Issues such as missed appointments and unprofessional interactions have been noted, suggesting that the agency could benefit from enhancing its hiring and training processes to ensure a higher standard of care.
Summary
Heart Home Health Care Agency in Houston, Texas, offers a range of home care services for Medicare patients, with a focus on providing dependable support in a home setting. While many families appreciate the compassionate care provided by some staff members, there are notable concerns regarding professionalism and reliability that the agency may need to address to enhance overall client satisfaction.
