Overview
Health & Home Care of Erwin, located in Erwin, Tennessee, is a locally owned and operated provider that has been serving the needs of patients for over 30 years. The company is recognized for its knowledgeable staff and commitment to excellent customer service, which has earned it a trustworthy reputation within the community.
Services & Support
Health & Home Care of Erwin offers a range of services including home health care and hospice support. Their staff is noted for being friendly and willing to go the extra mile to meet patient needs. The company partners with most insurance providers, aiming to alleviate financial burdens for families seeking care.
Care Approach & Staff
The staff at Health & Home Care of Erwin is frequently described as compassionate and patient. Many families have expressed appreciation for the thoughtful and caring approach of the team, highlighting their responsiveness and dedication during times of need. The company prides itself on providing personal attention to each patient.
What Families Say
Reviews from families indicate a generally positive experience with Health & Home Care of Erwin. Many clients have praised the staff for their kindness and expertise, with one reviewer noting the exceptional service received during a critical time. However, there is a contrasting account regarding customer service related to insurance handling, with one family expressing dissatisfaction over a perceived lack of assistance in navigating insurance options.
Room for Improvement
While many families report positive experiences, there are concerns regarding customer service, particularly related to insurance inquiries. Some families have noted instances where they felt the staff could have been more helpful in addressing their insurance needs.
Summary
Health & Home Care of Erwin has established a strong reputation in the Erwin community for its compassionate care and commitment to customer service. While the majority of feedback is positive, reflecting a caring and knowledgeable staff, there are areas where families feel improvements could be made, particularly in handling insurance matters. Overall, they are recognized as a reliable choice for home health and hospice care in the region.