Overview
Hartford Elderly Services LLC, located in Avon, Connecticut, provides home care and personal assistance services aimed at improving the quality of life for seniors and their caregivers. The agency offers support in various activities, including housekeeping, transportation, errands, and personal care, with the goal of helping seniors maintain their independence at home.
Services & Support
The services offered by Hartford Elderly Services LLC include personal care assistance that helps seniors with daily activities, thereby allowing them to remain in their homes. The agency also provides guidance for families in selecting suitable caregivers and navigating the care process.
Care Approach & Staff
While the agency emphasizes a commitment to high-quality care, several reviews indicate significant concerns regarding the professionalism and reliability of the staff. Families reported instances of aides arriving late or not at all, as well as a lack of effective communication from the agency. Some caregivers were described as inattentive, with reports of clients being left unattended during appointments.
Who They Serve
Hartford Elderly Services LLC serves the senior community, focusing on individuals who require assistance with daily living activities. However, feedback suggests that the quality of care may not meet the expectations of families seeking reliable support for their loved ones.
What Families Say
Reviews from families highlight serious concerns about the level of care provided. One family member described an incident where their mother, who has dementia, was found with an unexplained injury. Other reviews noted that caregivers did not provide adequate support, leading to unsafe situations for clients. Overall, many families expressed dissatisfaction with the service and urged caution in choosing this agency for elderly care.
Room for Improvement
The feedback indicates a need for significant improvements in staff training, communication, and responsiveness to incidents. Families have expressed disappointment in the agency’s accountability and overall care standards, suggesting that the agency may benefit from a thorough evaluation of its service practices.
Summary
Hartford Elderly Services LLC in Avon, Connecticut, offers home care services aimed at supporting seniors and their caregivers. However, numerous reviews raise concerns about staff reliability and the quality of care, with families reporting negative experiences that suggest a lack of professionalism and accountability. Prospective clients may want to carefully consider these factors when evaluating their options.