Overview
Guardian Angel Senior Services Inc, located in Springfield, Massachusetts, was founded in 2003 with the mission to make a positive difference in the lives of seniors. The agency aims to provide compassionate and trustworthy care, treating clients like family members.
Services & Support
Guardian Angel Senior Services offers a variety of home health care services tailored to meet the individual needs of clients. They focus on creating detailed care plans and emphasize ongoing training for their staff to ensure high-quality support. The agency aims to foster a safe and comfortable environment for clients, allowing them to receive care in their own homes.
Care Approach & Staff
The staff at Guardian Angel Senior Services are described as caring and dedicated, with many clients noting the compassion and professionalism of the caregivers. However, some reviews mention issues with staff reliability and professionalism, highlighting a need for improvement in training and management practices. The agency emphasizes open communication among team members and promotes internal growth opportunities for employees.
Who They Serve
Guardian Angel Senior Services primarily serves seniors and individuals in need of home health care. They cater to a range of clients, including those with disabilities and veterans, providing companionship and assistance with daily tasks.
Service Area
The agency operates in the greater Springfield area, providing services to clients throughout this region.
Scheduling & Availability
While some families have praised the agency for its flexibility in scheduling, there are also concerns regarding organization and the reliability of caregiver assignments. A few reviews indicated that clients experienced inconsistent scheduling and uncertainty about caregiver arrivals, which could impact the overall experience.
What Families Say
Families have shared mixed experiences with Guardian Angel Senior Services. Many express gratitude for the compassionate care provided by certain caregivers, highlighting their dedication and support during challenging times. Conversely, some reviews point to issues with scheduling and the professionalism of staff, indicating that there is room for improvement in these areas.
Room for Improvement
Several reviews noted challenges with scheduling and the professionalism of some caregivers. Concerns were raised about the consistency of care and the need for better training and management oversight. Addressing these issues may enhance the overall experience for clients and their families.
Summary
Guardian Angel Senior Services Inc in Springfield, Massachusetts, strives to provide compassionate home health care tailored to the needs of seniors and individuals requiring assistance. While many families appreciate the dedication of caregivers, there are notable concerns regarding scheduling and staff professionalism that the agency may need to address for improved service delivery.
