Overview
Greater Works Companion Care LLC, located in Wilmington, Delaware, provides home health care services tailored to the needs of clients in their familiar environments. The agency emphasizes that clients often thrive when they receive care at home, where they feel most comfortable. They offer customizable services based on physician’s orders, health needs, and personal preferences, ensuring that clients receive the support they require.
Services & Support
Greater Works Companion Care LLC specializes in personalized home care services, accommodating various needs from hourly to daily assistance. The agency aims to create a comfortable and safe environment for clients, focusing on their well-being during recovery or retirement.
Care Approach & Staff
Reviews highlight the compassionate nature of some staff members, with clients expressing gratitude for the care provided. One family noted that the aide became an integral part of their family, demonstrating dedication and a personal touch in the care of their loved one. However, there are also concerns regarding the professionalism and reliability of the staff. Some reviews mentioned issues with communication and the availability of aides, leading to dissatisfaction among families relying on their services.
Who They Serve
The agency serves the elderly and disabled community, aiming to provide heartfelt support during challenging times. Families have shared experiences where they felt safe and cared for, reinforcing the agency’s mission to assist those in need.
Room for Improvement
Several reviews point to significant concerns regarding the reliability and professionalism of the agency. Issues such as untrained staff, lack of communication, and instances of no-shows were noted, indicating a need for improvement in these areas to better serve clients and their families.
What Families Say
Feedback from families is mixed. While some express appreciation for the compassionate care their loved ones received, others report negative experiences, citing unprofessionalism and lack of responsiveness from the office staff. One reviewer mentioned that the agency’s approach felt more like a business than a heartfelt mission, contrasting with positive experiences shared by others.
Summary
Greater Works Companion Care LLC offers home health care services in Wilmington, Delaware, focusing on personalized care in familiar settings. While some families commend the compassionate care provided by certain staff members, there are notable concerns regarding reliability and professionalism. Families considering this agency may want to weigh both the positive experiences and the critiques shared by others.
