Overview
Gordon’s Home Healthcare LLC, located in Virginia Beach, Virginia, is a family-owned and operated home health care agency dedicated to serving seniors and individuals in need throughout the Hampton Roads area. The agency prides itself on providing compassionate care and building trust with families by partnering in the delivery of in-home and facility care.
Services & Support
Gordon’s Home Healthcare offers a variety of services designed to assist with daily living activities. These include meal preparation, personal grooming, assistance with toileting, ambulation, and medication supervision, among other services. The agency emphasizes a tailored approach to meet the specific needs of each individual, ensuring that care is both comprehensive and respectful.
Care Approach & Staff
The staff at Gordon’s Home Healthcare are frequently described as friendly, kind, and knowledgeable. Families have noted the agency’s commitment to finding the right caregiver for their loved ones, with staff often demonstrating a caring attitude. However, there have been concerns regarding the consistency and professionalism of some caregivers, particularly related to communication about scheduling changes.
Who They Serve
Gordon’s Home Healthcare primarily serves seniors and individuals requiring assistance with daily activities. Their services are designed to cater to the unique needs of each client, ensuring that they receive appropriate and compassionate care.
What Families Say
Feedback from families has been mixed. Many have praised the agency for its excellent customer service and the attentiveness of its staff. Positive experiences include caregivers who are described as dependable and caring. Conversely, some families have expressed dissatisfaction with communication, particularly when caregivers were unable to show up without prior notification, resulting in clients being left unattended for extended periods.
Room for Improvement
Several reviews highlight a need for improvement in communication and professionalism. Issues were noted regarding the reliability of caregivers and the agency’s response to scheduling changes. Families have expressed concerns about not being informed when a caregiver was unavailable, which led to vulnerable clients being left alone.
Summary
Gordon’s Home Healthcare LLC offers a range of home health care services in Virginia Beach, Virginia, with a focus on compassionate and personalized care. While many families appreciate the dedication and kindness of the staff, there are notable concerns regarding communication and caregiver reliability. Families considering this agency may want to weigh these factors based on their specific needs.
