Overview
Good To Be Home Care, located in Lakewood, Washington, is an in-home caregiving agency that has been providing non-medical services to elderly and disabled residents of Pierce County since 2004. The agency offers a range of services including assistance with personal care tasks, light housekeeping, meal preparation, and transportation to and from medical appointments. They are contracted with Washington DSHS’ Aging and Disability Resources and Developmental Disabilities Administration.
Services & Support
Good To Be Home Care provides various services aimed at assisting clients with daily living activities. These services encompass personal care, light housekeeping, meal preparation, and transportation for medical appointments. The agency also focuses on providing continuing education credits for certified caregivers, indicating a commitment to caregiver training.
Care Approach & Staff
The agency’s approach to care has faced criticism, with several reviews highlighting issues related to staff professionalism and qualifications. Some families reported experiences with caregivers who were unqualified and not fully engaged in their responsibilities. Concerns were raised about caregivers spending excessive time on personal activities, such as using their phones or taking extended breaks, rather than providing the necessary care.
Who They Serve
Good To Be Home Care serves elderly and disabled residents in Pierce County. However, feedback suggests that the quality of care provided may not consistently meet the needs of all clients.
What Families Say
Reviews from families indicate significant dissatisfaction with the service. Common complaints include unprofessional behavior from staff, lack of proper care, and instances of caregivers not adhering to dietary restrictions. Families reported that some caregivers did not provide basic care, and there were troubling incidents involving misuse of clients’ personal belongings. The overall sentiment from several families is one of disappointment, with many expressing that they would not recommend the agency.
Room for Improvement
There appear to be several areas where Good To Be Home Care could improve. Families have noted concerns regarding the reliability of caregivers, including instances of no-shows and inadequate responses to client needs. Additionally, enhancing staff training and ensuring that caregivers are properly qualified and attentive to clients’ specific care requirements could address some of the negative feedback received.
Summary
Good To Be Home Care in Lakewood, Washington, has been providing in-home caregiving services since 2004. While they offer essential services for elderly and disabled individuals, the agency has received considerable criticism from families regarding staff professionalism and the quality of care. Many families have expressed dissatisfaction with their experiences, highlighting a need for improvement in caregiver reliability and training.
