Overview
Golden Touch Home Health, LLC., located in New York, New York, is a licensed homecare agency that has been providing healthcare services to the community since 2010. The agency offers a range of services, including Consumer Directed Personal Assistance Program (CDPAP), Personal Care Aide (PCA), Home Health Aide (HHA), and Private Pay services. Their mission emphasizes delivering compassionate, understanding, and respectful care to families wishing to support their loved ones at home.
Services & Support
Golden Touch Home Health provides various home healthcare services tailored to meet the needs of clients. Their offerings include assistance through CDPAP, which allows clients to choose family or friends as caregivers, as well as traditional personal care services. The agency’s commitment to high-quality service is reflected in their focus on personalized care.
Care Approach & Staff
The agency is noted for its compassionate approach to care, with many families appreciating the professionalism and friendliness of the staff. Reviewers have highlighted the support provided by caregivers, who are described as attentive and helpful, particularly in times of need. However, some concerns have been raised regarding the experience level of certain staff members, indicating a mix of capabilities among caregivers.
Who They Serve
Golden Touch Home Health primarily serves elderly clients and families in the New York area who require home healthcare support. Their services cater to individuals who wish to maintain their independence while receiving assistance for daily activities.
Service Area
The agency operates within the New York community, focusing on delivering services that are culturally sensitive and aligned with the needs of the local population.
What Families Say
Families have expressed appreciation for the responsive and supportive nature of the agency’s services. Many reviews commend the staff for their friendly demeanor and willingness to assist. However, there have also been comments regarding organizational challenges and the professionalism of the service delivery, indicating areas where improvements could be made.
Room for Improvement
Some families have noted issues with the organization and professionalism of the service, mentioning that certain caregivers may lack experience. Addressing these concerns could enhance the overall quality of care provided.
Summary
Golden Touch Home Health, LLC. offers a range of home healthcare services in New York, New York, with a focus on compassionate and personalized care. While many families appreciate the friendly and supportive nature of the staff, there are areas for potential improvement regarding the experience of some caregivers and organizational aspects of service delivery.
