Overview
Golden Heart Senior Care, located in Urbandale, Iowa, is a non-medical home care company dedicated to providing quality care in the comfort of clients’ homes. Their mission is to help individuals live dignified, independent lives while receiving the support they need. With a range of services tailored to meet the unique needs of each client, Golden Heart Senior Care aims to ensure that seniors can reside safely at home without worry.
Services & Support
Golden Heart Senior Care offers a variety of services designed to assist clients in their daily lives. Their offerings include Alzheimer’s care, outpatient care, short-term recovery, veteran care, companionship care, homemaker and transportation services, medication reminders, hygiene services, and live-in companions. Care can be provided for durations ranging from four hours to 24/7, depending on the client’s needs.
Care Approach & Staff
The team at Golden Heart Senior Care is noted for their compassionate and professional approach. Many families appreciate the responsiveness of the staff and their willingness to tailor care plans to meet specific needs. Clients have reported that caregivers are prompt, understanding, and dedicated to providing a positive experience. The organization emphasizes the importance of matching clients with compatible caregivers, which enhances the overall quality of care.
Who They Serve
Golden Heart Senior Care serves a diverse clientele, including seniors and individuals with disabilities. Reviews highlight their commitment to providing care for those with specific needs, such as individuals with autism or sensory impairments. The organization strives to create a supportive environment where clients can maintain their independence while receiving necessary assistance.
What Families Say
Families have expressed gratitude for the care provided by Golden Heart Senior Care. Many commend the staff for their kindness and dedication, noting that caregivers often go above and beyond to ensure client satisfaction. However, some reviews indicate concerns regarding management and staffing consistency, with a few families mentioning issues related to caregiver punctuality and the overall involvement of management in client care.
Room for Improvement
While many families have positive experiences with Golden Heart Senior Care, there are some recurring concerns regarding management practices and staff availability. Several reviews mention issues with caregivers being late and a perceived lack of engagement from management. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
Golden Heart Senior Care in Urbandale, Iowa, is committed to providing compassionate, personalized home care services. With a focus on dignity and independence, they offer a wide range of support tailored to individual needs. While many families appreciate the dedicated staff, there are areas for improvement regarding management practices and caregiver punctuality. Overall, Golden Heart Senior Care is recognized for their commitment to quality care and client satisfaction.
