Overview
Golden Heart Home Healthcare, located in Springfield, Massachusetts, is a provider of home health care services, including companionship, personal care, and homemaking. The agency aims to support clients in maintaining their independence and quality of life at home.
Services & Support
Golden Heart Home Healthcare offers a range of services designed to assist individuals in their daily activities. These include companionship to provide social interaction, personal care for assistance with daily living tasks, and homemaking services to help maintain a clean and organized home environment.
Care Approach & Staff
The agency emphasizes a supportive and caring approach in delivering its services. However, some feedback from clients indicates concerns regarding professionalism and communication, with reports of missed appointments and issues with message handling.
Who They Serve
Golden Heart Home Healthcare serves individuals in need of assistance with daily living activities, including seniors and those recovering from illness or surgery. The agency aims to cater to a diverse range of clients who require home health care support.
Room for Improvement
Feedback from clients suggests areas for improvement, particularly in communication and scheduling. Some clients have expressed frustration over appointment management and the handling of their information.
Summary
Golden Heart Home Healthcare provides essential home health care services in Springfield, Massachusetts. While the agency is recognized for its offerings, there are noted concerns regarding communication and professionalism that may affect client experiences. Families considering this provider may want to weigh these factors when making their decision.
