Overview
Gentle Shepherd Home Care, located in Colorado Springs, Colorado, is a locally-owned in-home senior care agency dedicated to providing compassionate and high-quality care for seniors. Founded from personal experiences in finding qualified caregivers, the company emphasizes the importance of placing caregivers who would be trusted with their own loved ones. Gentle Shepherd serves the Colorado Springs, Castle Rock, and Denver areas, ensuring that clients receive tailored support to meet their unique needs.
Services & Support
Gentle Shepherd Home Care offers a variety of in-home care services designed to assist seniors in maintaining their independence and dignity. Their professional caregivers are trained to provide support for daily living activities, companionship, and specialized care for conditions such as Alzheimer’s and dementia. Families have noted the flexibility of the service, with caregivers available for both scheduled visits and emergency coverage.
Care Approach & Staff
The caregivers at Gentle Shepherd are frequently described as compassionate, patient, and knowledgeable. Many families have appreciated the personal touch and the ability of caregivers to connect with their loved ones, creating a sense of familiarity and comfort. However, some reviews have highlighted concerns about communication and the reliability of staffing, including issues with late arrivals and last-minute cancellations.
Who They Serve
Gentle Shepherd serves a diverse clientele, primarily focusing on seniors who require assistance with daily activities or specialized care. Families have shared experiences of utilizing their services for elderly parents in various situations, including those in assisted living facilities and those needing additional support at home.
Service Area
The agency operates in Colorado Springs, as well as surrounding areas including Castle Rock and Denver, providing a broad range of services to meet the needs of local families.
What Families Say
Overall, families have expressed gratitude for the care provided by Gentle Shepherd Home Care. Many have highlighted the kindness and attentiveness of caregivers, noting how they have positively impacted their loved ones’ lives. However, there are mixed reviews regarding communication and billing practices, with some families expressing dissatisfaction with the agency’s responsiveness and accuracy in billing.
Room for Improvement
There have been recurring concerns regarding communication about caregiver availability and billing accuracy. Some families reported issues with caregivers not arriving on time or failing to communicate effectively about shift changes. Additionally, a few reviews pointed out dissatisfaction with the agency’s management and the professionalism of some caregivers.
Summary
Gentle Shepherd Home Care is committed to providing quality in-home care for seniors in Colorado Springs and surrounding areas. While many families commend the compassionate and skilled caregivers, there are noted areas for improvement, particularly in communication and reliability. Families considering this agency may want to weigh the positive experiences against the concerns raised in reviews.
