Overview
Genesa Home & Companionship Agency, located in Kingston, New York, provides home care services aimed at supporting families with their caregiving needs. They offer a range of services designed to assist clients, particularly those with conditions such as dementia and Alzheimer’s. The agency emphasizes a commitment to quality care and aims to maintain clients’ comfort, independence, and dignity.
Services & Support
The agency specializes in non-medical home care services, providing both hourly and fixed fee options to meet various care needs. They focus on working with clients suffering from dementia and Alzheimer’s, ensuring that caregivers are trained to handle the unique challenges associated with these conditions. Additionally, they offer support in daily activities, including meal preparation and companionship.
Care Approach & Staff
Genesa Home & Companionship Agency highlights the professionalism and compassion of their staff. Many reviews note that the caregivers are described as friendly, attentive, and capable of building trust with clients. However, there are significant concerns regarding the management of the agency, particularly the owner, who has been characterized as unprofessional and difficult to work with.
Who They Serve
The agency serves families throughout the Ulster County, NY area, focusing on clients who require assistance due to age-related challenges or specific health conditions like dementia and Alzheimer’s. They aim to provide care that supports both the clients and their families, helping to maintain a sense of normalcy and comfort in their daily lives.
What Families Say
Feedback from families is mixed. While some clients express satisfaction with the care provided, particularly praising the helpfulness of the office staff and the attentiveness of caregivers, there are serious concerns raised about the overall management and quality of care. Reports of inadequate responses to critical situations and negative interactions with the owner have prompted strong warnings from some families about the agency’s practices.
Room for Improvement
There are notable concerns regarding the management and oversight at Genesa Home & Companionship Agency. Multiple reviews highlight issues with the owner’s professionalism and the overall quality of care, suggesting a need for significant improvements in how the agency is run and how caregivers are supported.
Summary
Genesa Home & Companionship Agency offers a range of home care services in Kingston, New York, with a focus on providing support for clients with dementia and Alzheimer’s. While the agency has received positive feedback about its caregivers and office staff, there are significant concerns regarding the management and quality of care that families should consider when evaluating this provider.
