Overview
Friends & Family Home Care, located in New York, New York, is a licensed home care agency and CDPAP provider serving thousands of patients and caregivers throughout New York State and the metropolitan area. They focus on the Consumer Directed Personal Assistance Program (CDPAP), which empowers patients to select their own caregivers, including family members or friends. This program is designed to enhance patient control over their care while ensuring they receive quality support in the comfort of their homes.
Services & Support
Friends & Family Home Care offers a range of services under the CDPAP framework, allowing patients to choose caregivers who best meet their needs. This flexibility is a significant advantage for many families seeking personalized care solutions. The agency is dedicated to providing quality care and support, ensuring that patients feel comfortable and secure in their choices.
Care Approach & Staff
The agency’s approach emphasizes training and information sharing, as highlighted by numerous reviews. Many clients have praised the educational classes offered, noting that the instructors are friendly, informative, and patient. This commitment to training ensures that caregivers are well-prepared to meet the needs of their patients effectively.
What Families Say
Feedback from families indicates a generally positive experience with Friends & Family Home Care. Many reviewers commend the agency for its friendly and attentive staff, as well as the quality of the training provided. Comments such as “I learned a lot from the class” and “everyone made it feel super comfortable” reflect the supportive environment fostered by the agency. However, there are mentions of occasional issues with service continuity, indicating room for improvement in maintaining consistent care.
Room for Improvement
While many families have reported positive experiences, some have noted challenges with service availability, including instances of not receiving care due to administrative issues. Addressing these concerns could enhance the overall reliability of the services provided.
Summary
Overall, Friends & Family Home Care stands out for its commitment to empowering patients through the CDPAP program and providing quality training for caregivers. With a focus on personalized care and a supportive environment, they are a trusted option for families in New York seeking home health care services.
