Overview
Friendly Care, located in Allston, Massachusetts, is a home health care agency that provides services to individuals in need of assistance. However, some families have expressed significant concerns regarding the agency’s communication and reliability.
Services & Support
While specific services offered by Friendly Care are not detailed in the provided information, the agency’s primary focus is on home health care. Families seeking assistance for their loved ones may want to inquire directly about the range of services available.
Care Approach & Staff
Reviews indicate that there are serious issues with the professionalism of the staff at Friendly Care. One reviewer described an incident where a representative hung up on them during a conversation regarding the lack of care provided to their loved one. This raises concerns about the approach to customer service and support.
Who They Serve
Friendly Care serves individuals who require home health assistance. However, the feedback suggests that some families may experience challenges in receiving consistent care.
Room for Improvement
Multiple reviews highlight significant concerns about communication and the reliability of care. Families have reported instances where loved ones did not receive care for extended periods without any notification from the agency. This lack of communication is a critical area that requires attention.
Summary
In summary, Friendly Care in Allston, Massachusetts, faces challenges related to communication and professionalism, as noted by families who have used their services. Prospective clients may want to carefully consider these aspects when evaluating their options for home health care.