Overview
FreedomCare – CDS Agency Kansas City Department, located in Kansas City, Missouri, is dedicated to simplifying the Consumer Directed Personal Assistance Program (CDPAP) application process for families needing home health care. The agency prioritizes the health and well-being of clients by facilitating a smooth transition into receiving care, allowing family members or friends to be compensated for their caregiving efforts.
Services & Support
FreedomCare offers a Medicaid program that enables eligible caregivers to provide support for their loved ones while receiving payment. The agency assists with navigating the often complex insurance application process, ensuring that families can access the help they need without excessive paperwork or delays. Clients can choose their own caregivers, which can include relatives or friends, fostering a familiar and comfortable caregiving environment.
Care Approach & Staff
The staff at FreedomCare is frequently described as professional and supportive. Many families appreciate the prompt communication and assistance they receive when addressing concerns. The agency emphasizes a client-centered approach, allowing caregivers to be selected based on personal relationships, which can enhance the quality of care provided.
Who They Serve
FreedomCare primarily serves individuals who have Medicaid and require assistance with daily activities. This includes clients who need help from family members or friends, ensuring they can remain at home while receiving the necessary support.
Service Area
FreedomCare operates in Missouri and is part of a broader network that also serves several other states. This allows them to reach a wide range of families in need of home health care services.
What Families Say
Reviews highlight a generally positive experience with FreedomCare. Many families commend the agency for its excellent communication and reliability, noting that payments to caregivers are consistently on time. Clients express satisfaction with the ability to choose their caregivers and appreciate the personal touch this brings to their care. However, some families have reported challenges with delayed payments and inconsistent information from staff, indicating room for improvement in these areas.
Room for Improvement
While many families have had positive experiences, a few reviews mention issues with the payment process, including delays and discrepancies in the hours reported for caregivers. Additionally, some clients have expressed frustration with communication, noting that phone calls and emails were not always promptly addressed.
Summary
FreedomCare – CDS Agency Kansas City Department provides essential support for families needing home health care in Kansas City, Missouri. With a focus on personalized care and efficient service, the agency allows clients to select their caregivers, fostering a familiar environment. While many families report satisfaction with the agency’s services, there are noted areas for improvement in communication and payment processing that could enhance the overall experience.
