Overview
FirstLight Home Care, located in Savannah, Georgia, provides a range of home care services tailored to meet the needs of seniors and individuals requiring assistance. The company focuses on offering compassionate in-home caregiving, respite care, and various caregiver services to support those dealing with chronic illnesses, disabilities, or recovering from surgery. Their aim is to help clients maintain independence in a familiar environment.
Services & Support
FirstLight Home Care offers a variety of services, including companion care and personal care, designed to assist seniors and adults with daily routines. Their services cater to individuals suffering from dementia, chronic illnesses, or disabilities, as well as new mothers and those needing additional help around the home. The company emphasizes quality and personalized care to enhance the client’s quality of life.
Care Approach & Staff
The staff at FirstLight Home Care is described by clients as professional, compassionate, and attentive to individual needs. Families have expressed satisfaction with the responsiveness of the team, noting that they go above and beyond to ensure clients receive the care they require. The caregivers are trained to match the right caregiver to specific client needs, fostering a sense of trust and reliability.
Who They Serve
FirstLight Home Care primarily serves seniors and adults in Savannah and the surrounding areas, including Hilton Head Island and Bluffton. Their services are geared towards individuals who may need assistance due to age-related challenges, health conditions, or recovery from medical procedures.
What Families Say
Families have shared positive experiences with FirstLight Home Care, highlighting the company’s responsiveness and quality of care. Many clients appreciate the compassionate nature of the staff and the personalized attention given to their loved ones. However, there are some concerns regarding communication and follow-up in specific cases, indicating a need for improvement in those areas.
Room for Improvement
While many families have praised the service, there have been reports of communication issues regarding refunds and follow-ups. Some clients experienced delays in receiving promised reimbursements, which led to frustration. Addressing these concerns could enhance overall customer satisfaction.
Summary
FirstLight Home Care in Savannah, Georgia, is recognized for its commitment to providing compassionate and reliable home care services. With a focus on meeting individual needs, the company aims to support seniors and adults in maintaining their independence. While many families commend the quality of care, addressing specific communication challenges could further strengthen their reputation in the community.
