Overview
FirstLight Home Care of Overland Park, located in Overland Park, Kansas, is a family-owned home care provider that is part of a national brand with over 200 locations across the United States. The agency is committed to delivering high-quality care through a “Culture of Care” that emphasizes compassion and professionalism. They offer a variety of services including Personal Care, Dementia Care, Companion Care, and Respite Care, catering to individuals in both private residences and group living communities.
Services & Support
FirstLight Home Care provides a range of services designed to meet the diverse needs of their clients. These services include assistance with personal hygiene, medication management, meal preparation, and general companionship. Caregivers are noted for their reliability and ability to adapt to the specific routines and preferences of those they assist. Families have expressed appreciation for the comprehensive support offered, especially for clients dealing with conditions such as Alzheimer’s and ALS.
Care Approach & Staff
The caregivers at FirstLight Home Care are described as skilled, compassionate, and attentive. Many families have highlighted the professionalism and dedication of their caregivers, noting how they often go above and beyond in their duties. Caregivers are seen as not just service providers, but as integral parts of their clients’ lives, fostering trust and comfort. The agency’s approach emphasizes creating meaningful connections between caregivers and clients, which helps improve the overall caregiving experience.
Who They Serve
FirstLight Home Care serves a wide range of clients, including those with chronic illnesses, disabilities, and those in need of general companionship. Families have shared positive experiences regarding the care provided to their loved ones, particularly for elderly clients and those requiring memory care. The agency is recognized for its ability to match caregivers effectively with clients based on their specific needs and preferences.
What Families Say
Families have consistently praised FirstLight Home Care for the quality of care provided. Many reviews express gratitude for the caregivers, highlighting their punctuality, kindness, and ability to connect with clients. One family noted that their caregiver treated their loved one like a friend, which significantly enhanced their experience. Overall, families feel reassured knowing that their loved ones are in capable and caring hands.
Room for Improvement
While many families have had positive experiences, some have mentioned challenges with scheduling shifts and the need for more consistent staffing. Addressing these logistical aspects could enhance the overall service experience.
Summary
FirstLight Home Care of Overland Park is a well-regarded home care provider that emphasizes compassionate and professional care. With a variety of services tailored to meet individual needs, families have expressed high satisfaction with the caregivers and the support provided. The agency’s commitment to fostering strong relationships between caregivers and clients contributes to a positive caregiving environment.
