Overview
FirstLight Home Care East Buffalo, located in Cheektowaga, New York, offers in-home caregiving services aimed at supporting seniors and adults recovering from health-related conditions. The agency provides a range of services designed to help clients maintain their independence in a comfortable environment.
Services & Support
FirstLight Home Care offers various in-home caregiving services tailored to the needs of seniors and adults. Their services include personal care, companionship, and support for individuals recovering from health issues. The agency emphasizes a compassionate approach, aiming to improve the quality of life for clients through dedicated care.
Care Approach & Staff
The agency’s caregivers are often described as friendly and helpful, with some families noting the positive relationships formed between caregivers and clients. However, there have been concerns regarding the professionalism and training of some aides, with reports of inadequate skills and oversight. The office staff has received mixed feedback, with some families appreciating their responsiveness and flexibility, while others have reported issues with organization and communication.
Who They Serve
FirstLight Home Care serves a diverse clientele, primarily focusing on seniors who require assistance with daily activities and individuals recovering from health issues. Families have expressed gratitude for the support provided to their loved ones, particularly those needing specialized care.
Service Area
FirstLight Home Care of Cheektowaga provides services primarily in the Buffalo area, including surrounding communities such as Orchard Park, Williamsville, and Clarence.
Scheduling & Availability
Families have noted that scheduling can be flexible, with the office staff working to accommodate clients’ needs. However, there have been reports of aides arriving late or not at all, which has caused significant stress for some families.
Insurance & Billing
The agency is reported to assist families with insurance claims, which has been appreciated by some clients. However, there have been concerns regarding the clarity and communication of billing practices, with some families expressing frustration over unexpected charges.
What Families Say
Feedback from families is mixed. While some express gratitude for the compassionate care and reliability of certain aides, others have raised serious concerns about staffing issues, including unprofessional behavior and lack of accountability. Positive experiences highlight the agency’s responsiveness and the quality of care provided, while negative experiences underscore issues with aide reliability and communication from the office.
Room for Improvement
Several reviews indicate that FirstLight Home Care could improve its staffing practices and communication. Issues such as unprofessional conduct among aides, inconsistent scheduling, and the need for better training and oversight have been highlighted as areas requiring attention. Addressing these concerns could enhance the overall quality of care provided.
Summary
FirstLight Home Care East Buffalo offers a range of in-home caregiving services in Cheektowaga, New York, with a focus on supporting seniors and individuals recovering from health issues. While many families appreciate the compassionate care provided by some aides, there are notable concerns regarding staffing reliability and office communication. The agency’s commitment to improving its services is evident, but addressing the highlighted issues could significantly enhance the experience for clients and their families.
