Overview
Firstcare Home Health, located in Lincoln, Nebraska, has been providing home health care services since 1995. As a locally owned and operated agency, Firstcare emphasizes personalized service and has built a reputation for compassionate care. The founders bring extensive experience in health care management, which contributes to the quality of service offered to patients.
Services & Support
Firstcare Home Health offers a variety of services designed to meet the needs of their patients. These services include skilled nursing care, assistance with daily activities, and hospice care. The agency prides itself on establishing close working relationships with patients, ensuring that care is tailored to individual needs. They also provide free consultation visits to discuss available services and assess patient requirements.
Care Approach & Staff
The staff at Firstcare Home Health is frequently described as compassionate and dedicated. Many reviewers highlight the strong rapport built between the aides and clients, indicating that the caregivers are reliable and attentive. Families appreciate the willingness of staff to go above and beyond in providing care, creating a supportive environment for clients. However, some reviews express concerns about staff turnover and communication issues, which can affect the continuity of care.
Who They Serve
Firstcare serves a diverse clientele, including elderly patients requiring assistance with daily living activities and individuals needing specialized care such as hospice. Families have noted the agency’s commitment to helping clients remain in their homes for as long as possible, providing essential support during challenging times.
What Families Say
Feedback from families is mixed, with many expressing gratitude for the compassionate care provided to their loved ones. Positive reviews often mention the professionalism of the staff and their ability to navigate complex situations, such as insurance and medical needs. However, there are also concerns regarding missed visits and communication problems, with some families feeling unsupported in critical moments.
Room for Improvement
Some families have reported issues with missed visits and late arrivals, which can be particularly challenging for clients with significant care needs. Additionally, communication from the office staff has been described as unprofessional in certain instances, leading to frustration among clients and their families. Addressing these concerns could enhance the overall experience for those relying on Firstcare’s services.
Summary
Firstcare Home Health in Lincoln, Nebraska, provides a range of home health care services with a focus on compassionate and personalized support. While many families appreciate the dedication of the staff and the quality of care, there are areas that require attention, particularly in communication and reliability. Overall, Firstcare remains a significant option for families seeking home health care in the region.
