Overview
Fidelity Health Care, located in Dayton, Ohio, provides a range of home health care services aimed at supporting individuals in their own homes. Their offerings include nursing, therapy, personal care, and companionship, with a focus on improving clients’ quality of life and independence.
Services & Support
Fidelity Health Care offers a variety of services, including physical therapy, occupational therapy, personal care, and disease management. They aim to provide individualized care tailored to the needs of each client. Additionally, their services extend to meal preparation, transportation, and companionship, ensuring comprehensive support for clients in their homes.
Care Approach & Staff
The staff at Fidelity Health Care includes expert nurses, therapists, and home health aides who are committed to delivering professional and compassionate care. While some reviews highlight positive experiences with individual staff members, such as the knowledgeable physical therapist, others express concerns about the overall communication and responsiveness of the office staff. Families have noted that while the nursing staff is often praised for their care, issues with scheduling and follow-up have been problematic.
Who They Serve
Fidelity Health Care serves a diverse clientele, including individuals recovering from surgery, those managing chronic conditions, and seniors requiring assistance with daily activities. Their services are designed to accommodate a wide range of health care needs, including support for clients with dementia and mobility challenges.
Service Area
Fidelity Health Care operates primarily in Dayton, Ohio, and the surrounding areas, providing home health services to local residents.
Scheduling & Availability
Many families have reported challenges with scheduling and communication. Instances of missed appointments and difficulty in reaching the office for scheduling have been noted, which can lead to frustration for clients and their families.
Insurance & Billing
Concerns regarding billing practices and customer service have been highlighted in reviews. Families have experienced difficulties in getting timely responses related to billing inquiries, which can add to the stress of managing care.
What Families Say
Feedback from families is mixed. While some have had positive experiences with specific staff members, others have expressed dissatisfaction with the overall service, particularly regarding communication and follow-through. Reports of missed appointments, lack of response from the office, and inadequate care have led some families to recommend seeking alternative providers.
Room for Improvement
There are several areas where families feel Fidelity Health Care could improve. Common themes include better communication from the office regarding scheduling, more reliable follow-up on care, and enhanced training for staff to ensure consistent service quality. Addressing these issues could significantly enhance the overall client experience.
Summary
Fidelity Health Care offers a wide range of home health care services in Dayton, Ohio, with a focus on individualized care. While some staff members receive praise for their expertise and compassion, concerns about communication, scheduling, and billing practices have been raised by families. Prospective clients may want to consider these factors when evaluating their options for home health care.
