Overview
Family Service – Upper Ohio Valley, located in Wheeling, West Virginia, is dedicated to providing a range of supportive services designed to assist families and individuals of all ages. Their mission focuses on helping clients navigate the challenges that arise throughout the family lifecycle, ensuring access to essential resources and care.
Services & Support
Family Service offers various services, including home health care, transportation, and meal delivery. These services are aimed at supporting seniors and other individuals who may require assistance in their daily lives. Many of the services are provided at no fee, relying instead on donations from the community. The organization is committed to going above and beyond for its clients, with staff frequently described as dedicated and compassionate.
Care Approach & Staff
The staff at Family Service is noted for their friendly and professional demeanor. They provide essential support, including delivering meals and offering transportation for grocery trips and medical appointments. Many families have expressed gratitude for the staff’s willingness to assist, highlighting their commitment to ensuring that seniors receive the care they need.
Who They Serve
Family Service serves individuals of all ages, with a particular focus on seniors who may need assistance with daily activities. The organization plays a vital role in the community by providing services that help clients maintain their independence and quality of life.
What Families Say
Families have shared mixed experiences with Family Service. Positive feedback highlights the helpfulness of the transportation services and the quality of the meal delivery program. Many clients appreciate the friendly interactions with staff and the extra attention they receive, such as receiving additional snacks with their meals. However, some families have expressed frustration regarding communication issues, particularly related to reaching the HR department and receiving timely responses to inquiries.
Room for Improvement
There have been reports of communication challenges within the organization, particularly regarding responsiveness to calls and voicemails. Some families have noted difficulties in receiving timely assistance, which has led to concerns about professionalism and accountability in certain areas.
Summary
Family Service – Upper Ohio Valley provides essential support services to the Wheeling community, focusing on helping individuals and families navigate challenges throughout their lives. While many families express appreciation for the compassionate care and assistance they receive, there are areas where communication could be improved to enhance the overall experience for clients.
