Overview
Faithful At Home Care, located in Lancaster, Pennsylvania, is an independently-owned non-medical home care agency. They offer a variety of in-home services across seven counties in central Pennsylvania, including Lancaster, Lebanon, Adams, Cumberland, Fulton, Franklin, and York. The agency aims to provide dependable home care tailored to the individual needs of clients, allowing them to remain in the comfort of their own homes.
Services & Support
Faithful At Home Care provides a range of non-medical services designed to assist clients in their daily activities. These services include in-home senior care, hospice care, and specialized support for individuals with Alzheimer’s, dementia, and cognitive challenges. The agency emphasizes personalized care, matching caregivers to the specific needs and preferences of clients.
Care Approach & Staff
The caregivers at Faithful At Home Care are described as experienced, thoroughly screened, and extensively trained. While some families have praised the caregivers for their reliability and compassion, there have been multiple reports of inconsistent staffing and communication issues. Families have expressed concerns about caregivers not showing up for scheduled shifts, leading to feelings of frustration and anxiety regarding the care of their loved ones.
What Families Say
Feedback from families has been mixed. Some families have highlighted the positive experiences with specific caregivers, noting their friendliness and reliability. However, several reviews indicate significant issues with scheduling and accountability, with reports of caregivers frequently calling off and a lack of response from the agency when concerns are raised. Families have expressed disappointment over the agency’s communication and responsiveness, particularly in critical situations where timely care is essential.
Room for Improvement
A recurring theme in the reviews is the need for better communication and reliability from the agency. Families have reported challenges in reaching the agency after hours and have noted that shifts are often not filled, leaving clients without necessary support. There have also been concerns regarding the professionalism of some staff members, which has contributed to a lack of trust in the agency’s ability to provide consistent care.
Summary
Faithful At Home Care in Lancaster, Pennsylvania, offers a range of in-home care services aimed at supporting clients in their daily lives. While some families have had positive experiences with specific caregivers, there are notable concerns about scheduling reliability and communication from the agency. Families considering this agency may want to weigh these factors carefully, as experiences can vary significantly.
