Overview
Extendicare Home Health of West Tennessee, located in Cordova, Tennessee, provides in-home skilled care services delivered by a team of Registered Nurses, Physical Therapists, Occupational Therapists, and Medical Social Workers. The agency focuses on personalized care tailored to the unique needs of each patient, emphasizing a compassionate approach to health and wellness.
Services & Support
Extendicare offers a range of services including post-inpatient care recovery, wound care, IV care, therapy services, and disease process management. Their team is dedicated to ensuring that patients receive the support they need during their recovery journey. Families have appreciated the professionalism and attentiveness of the staff, noting their commitment to patient welfare and recovery.
Care Approach & Staff
The staff at Extendicare is frequently described as caring, knowledgeable, and professional. Patients have reported positive experiences with their nurses and therapists, highlighting their ability to communicate effectively and respond to concerns. Many families felt that the staff treated them like family, providing a supportive environment during challenging times. However, there have been some concerns regarding the preparedness of certain staff members, particularly in wound care situations.
Who They Serve
Extendicare serves a diverse clientele, including individuals recovering from hospital stays and those needing ongoing medical support at home. Their services are designed to cater to patients with varying health needs, ensuring that each individual receives appropriate care.
Service Area
The agency operates in Shelby, Fayette, and Tipton Counties in Tennessee, allowing them to reach a wide range of patients in the region.
What Families Say
Feedback from families has been largely positive, with many praising the staff’s friendliness and the quality of care provided. Clients have shared experiences of timely communication and effective treatment plans. However, some families expressed dissatisfaction with specific incidents involving staff preparedness and communication regarding service changes. These mixed reviews highlight the importance of consistency in service delivery.
Room for Improvement
While many families have had positive experiences, there have been reports of issues related to staff preparedness, particularly in wound care, and communication lapses regarding service continuity after hospital admissions. These concerns indicate areas where the agency could enhance its service delivery.
Summary
Extendicare Home Health of West Tennessee is committed to providing compassionate and personalized home health care in Cordova, Tennessee. With a focus on skilled nursing and therapy services, the agency aims to support patients in their recovery journeys. While the majority of feedback is positive, addressing the concerns raised by some families could further enhance the quality of care provided.
