Overview
Excellent Home Health & Hospice, located in Round Rock, Texas, is a home healthcare agency dedicated to providing compassionate and skilled services in the comfort of patients’ homes. The agency specializes in 24-hour dementia certified caregiving services, senior private duty care assistance, and at-home elderly day care assistance. Their goal is to ensure safety, independence, and overall well-being while helping patients avoid costly hospitalizations.
Services & Support
The agency offers a range of services designed to meet the needs of their patients, including non-medical personal assistance care, skilled nursing, and hospice healthcare services. Their caregivers are noted for being courteous, knowledgeable, and responsive, which has contributed to a positive experience for families in need of care.
Care Approach & Staff
Families have praised the caregivers for their kindness and ability to connect with patients, particularly those with dementia. The staff is described as empathetic and efficient, ensuring that care is provided promptly and effectively. The owner is actively involved, often communicating directly with families to address any concerns and ensure a high standard of care.
Who They Serve
Excellent Home Health & Hospice primarily serves seniors, including those requiring specialized care for conditions such as dementia. Their services are tailored to meet the unique needs of each patient, providing support for both the individual and their families during challenging times.
What Families Say
Reviews from families highlight the agency’s reliability and the quality of care provided. Many have expressed gratitude for the quick response times in emergency situations and the compassionate nature of the caregivers. Families appreciate the consistent communication and professionalism exhibited by the staff, which has fostered a sense of trust and peace of mind.
Room for Improvement
While many families have had positive experiences, a few noted the challenges associated with scheduling and last-minute changes. Continued attention to maintaining effective communication during these times could enhance the overall experience for families.
Summary
Overall, Excellent Home Health & Hospice has established a strong reputation for delivering quality home healthcare services in Round Rock, Texas. Their commitment to compassionate care, particularly for seniors and those with dementia, reflects their dedication to improving the lives of their patients and providing support to families during difficult transitions.
