Overview
EvergreenChoice, located in New York, New York, is a home health care provider that offers services tailored to the needs of elderly clients and their families. The agency provides support for various conditions, including Alzheimer’s, and emphasizes a compassionate approach to care.
Services & Support
EvergreenChoice offers a range of services, including personal care, hospice care, and social worker support. Their caregivers are trained to assist clients with daily living activities while respecting their dignity and autonomy. Families have reported positive experiences with the staff’s ability to adapt to specific needs, ensuring that clients receive the appropriate level of care.
Care Approach & Staff
The staff at EvergreenChoice are frequently described as compassionate and respectful. Families have noted that caregivers take the time to understand their clients’ individual needs, which has led to improved quality of life for those receiving care. Many families appreciate the balance the staff maintains between providing necessary assistance and allowing clients to retain their independence.
Who They Serve
EvergreenChoice primarily serves elderly clients, including those with Alzheimer’s and other age-related conditions. Families have shared their experiences of seeking care for their loved ones, such as grandmothers and grandfathers, and have expressed gratitude for the support provided during challenging times.
What Families Say
Reviews indicate a mixed experience with EvergreenChoice. While many families praise the professionalism and compassion of the caregivers, some have reported issues with communication and customer service. Specific interactions with the agency’s management have been described as unfriendly, which has left some families feeling undervalued. However, numerous families have expressed deep appreciation for the care their loved ones received, highlighting the positive impact on their quality of life.
Room for Improvement
Some families have noted concerns regarding communication with the agency. Instances of unprofessional interactions with staff, particularly during initial phone calls, have been mentioned. Families have suggested that improvements in customer service could enhance the overall experience when seeking care.
Summary
EvergreenChoice offers a variety of home health care services in New York, New York, with a focus on compassionate and respectful care for elderly clients. While many families have reported positive experiences with the caregivers, there are areas for improvement in communication and customer service. Overall, the agency is recognized for its commitment to understanding and meeting the needs of its clients.
