Overview
Escort Home Care, located in Fresno, California, is a home care agency dedicated to providing compassionate services to families in need. With a focus on equity, quality, and access, they offer a range of services including companionship, Alzheimer’s and dementia care, transportation, household tasks, 24-hour live-in care, and personal home care services. The agency has evolved from a one-person operation to a small team of competent home care providers, aiming to make the home care experience meaningful for clients and their families.
Services & Support
Escort Home Care provides a variety of services designed to meet the diverse needs of their clients. Their offerings include companionship, specialized care for individuals with Alzheimer’s and dementia, and assistance with daily household tasks. Families have noted the agency’s ability to respond to specific needs and provide helpful suggestions to enhance care and well-being.
Care Approach & Staff
The staff at Escort Home Care are frequently described as professional, patient, and responsive. Many families appreciate the consistency in caregiver assignments, noting that the same caregivers are often assigned to their loved ones, which fosters trust and comfort. Clients have expressed gratitude for the compassionate care provided by their caregivers, who are reported to treat clients with kindness and respect.
Who They Serve
Escort Home Care serves a variety of clients, including those with complex medical needs and individuals requiring assistance with daily living activities. Families have shared positive experiences regarding the support provided to their loved ones, particularly in challenging times.
What Families Say
Feedback from families highlights the quality of care and support provided by Escort Home Care. Many have expressed satisfaction with the professionalism of the staff and the effective communication from the agency, especially for families who live out of state. Clients have noted that caregivers are not only helpful but also good-natured, contributing to a positive care experience.
Room for Improvement
Some reviews indicate concerns regarding the hiring practices of Escort Home Care, specifically mentioning issues related to caregiver qualifications and perceived discrimination. These points suggest that there may be areas for the agency to evaluate in order to enhance their overall service delivery and caregiver selection process.
Summary
Overall, Escort Home Care in Fresno, California, is recognized for its compassionate approach to home care and the professionalism of its staff. While many families have had positive experiences, there are concerns that the agency may need to address regarding caregiver qualifications and hiring practices. Despite these issues, the agency has built a reputation for providing reliable and responsive care to those they serve.
