Overview
Erwine Home Health & Hospice, located in Kingston, Pennsylvania, provides a range of home health care services, including hospice care and private duty aide services. Established in 1993, the agency is Medicare Certified and offers a variety of tailored health services aimed at meeting individual needs. Their service area encompasses the Scranton/Wilkes-Barre, Hazleton area, and seven counties in the Northeast Pennsylvania region.
Services & Support
Erwine Home Health & Hospice offers a comprehensive suite of services including home health care, hospice care, and private duty aide services. Additionally, they provide support from clinical pharmacists, disease management, and various therapeutic services. Their aim is to deliver personalized care in diverse settings such as homes, hospitals, assisted living facilities, and extended care nursing facilities.
Care Approach & Staff
The staff at Erwine Home Health & Hospice includes nurses, occupational and physical therapists, and caregivers who are described as compassionate and patient. Many families have noted the helpfulness and knowledge of the therapists who visit their homes. However, there have been reports of inconsistent staffing and communication issues, with some families expressing frustration over a lack of timely responses and support.
Who They Serve
Erwine Home Health & Hospice serves a variety of clients, including individuals requiring home health care and hospice services. They aim to provide support to patients in various living situations, ensuring that care is accessible whether at home, in a hospital, or in assisted living facilities.
Room for Improvement
Several reviews indicate that there are significant challenges with responsiveness and staffing. Some families reported delays in receiving assigned aides and therapists, leading to feelings of frustration and neglect. Communication issues have also been highlighted, with instances of phone calls going unanswered and clients left without support for extended periods.
Summary
Erwine Home Health & Hospice offers a range of home health and hospice services in Kingston, Pennsylvania, with a focus on personalized care. While many clients have praised the dedication and compassion of the staff, there are notable concerns regarding staffing consistency and communication. Families considering this agency may want to weigh the positive experiences alongside the reported challenges.
