Overview
EPAGA Home Care of Helena, located in Helena, Montana, is a locally owned and operated home health care provider that began its operations in 2021. This franchise location is part of a larger organization that started in Kalispell, Montana, in 2007. The team at EPAGA Home Care of Helena brings decades of experience in the healthcare industry, focusing on delivering quality care in the comfort of clients’ homes.
Services & Support
EPAGA Home Care of Helena offers a range of services designed to meet various needs, including companionship, personal care, and end-of-life care. Their service offerings include 2-24 hour care, nutritional support, incidental transport, light housekeeping, respite care, medication reminders, and sitting positions at nursing homes, hospitals, and assisted living facilities. The agency also provides hospice care, ensuring comprehensive support for families during challenging times.
Care Approach & Staff
The care approach at EPAGA Home Care of Helena emphasizes compassion and reliability. Staff members are described as caring and supportive, working closely with families to accommodate their specific needs. Many clients have expressed satisfaction with the level of attention and assistance their loved ones receive, highlighting the staff’s willingness to adjust schedules and provide personalized care.
Who They Serve
EPAGA Home Care of Helena serves a diverse clientele, including seniors and individuals requiring assistance due to health conditions or mobility issues. Their services are tailored to meet the unique needs of each client, providing peace of mind for families who seek support for their loved ones.
Room for Improvement
While many clients appreciate the care provided, there are some concerns regarding reliability and communication. A few reviews indicate issues with scheduling, including late arrivals and missed appointments. Additionally, some clients have expressed dissatisfaction with the level of professionalism displayed by certain staff members. These points suggest that there may be room for improvement in consistency and communication.
Summary
EPAGA Home Care of Helena offers a variety of home health care services aimed at supporting individuals and families in Helena, Montana. With a focus on compassionate care, the agency strives to meet the needs of its clients, although there are noted areas for enhancement regarding reliability and staff professionalism. Families considering EPAGA Home Care may find a supportive environment, but should be aware of potential scheduling challenges.
