Overview
Enhabit Home Health, located in San Antonio, Texas, provides home-based health and hospice care to residents in the area. Their team offers a range of services, including skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, and home health aide services. They aim to assist patients in achieving their healthcare goals and managing recovery from the comfort of their own homes.
Services & Support
Enhabit Home Health offers a variety of services designed to meet the needs of their patients. These include skilled nursing care, which focuses on medical needs, as well as physical and occupational therapy to aid in rehabilitation and recovery. The agency also provides speech therapy and medical social work, ensuring a comprehensive approach to patient care. Home health aide services are available to assist with daily living activities, promoting independence and comfort for patients.
Care Approach & Staff
The staff at Enhabit Home Health is described as friendly and compassionate, with some reviewers noting their commitment to patient care. However, experiences with the quality of therapy services have been mixed. Some patients reported dissatisfaction with the physical therapy provided, indicating that it did not meet their rehabilitation needs. There is an emphasis on personalized care, but not all families felt that their specific requirements were adequately addressed.
Who They Serve
Enhabit Home Health serves a diverse patient population, including those recovering from surgery and individuals needing ongoing support for chronic conditions. Their hospice services cater to patients requiring end-of-life care, focusing on comfort and dignity.
Room for Improvement
Several reviews highlight concerns regarding the quality of therapy services and communication from the agency. Some families reported inadequate follow-up and scheduling issues, which impacted their experience with the care provided. Additionally, there were serious concerns raised about the management of equipment and timely responses to patient needs, particularly in critical situations.
What Families Say
Feedback from families is varied. While some appreciate the compassion shown by certain staff members, others express frustration with the agency’s service delivery. Specific incidents, such as delays in care and issues with equipment, have led to negative experiences for some families. Reviewers have suggested that the agency needs to improve its communication and responsiveness to patient needs.
Summary
Enhabit Home Health in San Antonio, Texas, offers a range of home health and hospice services aimed at providing quality care to patients. While the staff is often described as compassionate, experiences with therapy and communication have raised concerns among some families. Overall, the agency strives to deliver personalized care but may need to address specific areas for improvement to enhance the patient experience.
