Overview
ElderCare Services, located in Florence, Alabama, is a family-owned agency that has been providing non-medical home care since 1996. Founded by Jean Gay Mussleman and now owned by her son, Dee Mussleman, the agency has a strong commitment to helping clients of all ages, particularly seniors, maintain their independence and quality of life at home.
Services & Support
ElderCare Services offers a range of non-medical home care options designed to assist individuals in their daily living activities. Their services include personal care such as bathing, dressing, grooming, toileting, and medication reminders. Additionally, they provide meal preparation, light housekeeping, and transportation services. The agency emphasizes personalized care, ensuring that caregivers are carefully matched to clients based on their unique needs.
Care Approach & Staff
The caregivers at ElderCare Services are described as trustworthy, compassionate, and experienced. They undergo thorough background checks and are bonded, ensuring a high standard of safety and reliability. Families have noted the staff’s dedication, with one reviewer highlighting a caregiver’s willingness to go above and beyond to assist in challenging situations, demonstrating the agency’s commitment to quality care.
Who They Serve
While ElderCare Services primarily focuses on senior citizens, they also cater to clients of all ages, including individuals recovering from surgery or dealing with disabilities. The agency aims to provide support tailored to the specific needs of each client, helping them live comfortably and safely in their own homes.
What Families Say
Families have expressed high satisfaction with the services provided by ElderCare Services. One reviewer shared their positive experience, emphasizing the thoroughness of the agency in vetting employees and the continuity of care provided, which includes having staff available to fill in during absences. Another family member highlighted the helpfulness and cooperation of the staff in organizing care, indicating a strong level of support and understanding from the agency.
Room for Improvement
While many families have praised the services, a few noted that there could be more emphasis on communication regarding scheduling and caregiver availability, suggesting that improved transparency in these areas could enhance the overall experience.
Summary
ElderCare Services in Florence, Alabama, stands out for its commitment to providing compassionate, personalized non-medical home care. With a dedicated team of caregivers and a focus on meeting the unique needs of each client, ElderCare Services aims to support individuals in maintaining their independence at home. Families appreciate the agency’s thorough vetting process and the attentive care their loved ones receive, making it a trusted choice for home health care in the Shoals area.
