Overview
El Rey Primary Health Care, located in Weslaco, Texas, is a home health care agency that has been providing services for nearly a decade. The agency is recognized for its commitment to delivering high-quality care and support to its clients, particularly the elderly.
Services & Support
El Rey Primary Health Care offers a range of home health services tailored to meet the needs of their clients. Families have noted the staff’s professionalism and dedication, often highlighting their responsiveness to questions and concerns. Clients appreciate the agency’s attention to detail, including thoughtful gestures like birthday cards and holiday gifts, which reflect a commitment to building relationships with their clients.
Care Approach & Staff
The staff at El Rey Primary Health Care is described as exceptionally professional and organized. Families have shared experiences of the staff going above and beyond, including instances where administrative personnel stepped in to provide care when unexpected situations arose. This level of commitment is a key aspect of their approach to care, fostering trust and reliability among families.
Who They Serve
El Rey Primary Health Care primarily serves elderly clients, with many families expressing satisfaction with the care provided to their parents. The agency has built a reputation for being dependable and compassionate, making it a preferred choice for families seeking home health care for their loved ones.
What Families Say
Families have consistently praised El Rey Primary Health Care for their exceptional service and dedication. Many reviews highlight the strong relationships built between the staff and clients, with families feeling confident that their loved ones are receiving the best possible care. One family noted that they have been with the agency since 2014 and plan to continue their relationship due to the high level of care received.
Room for Improvement
While many reviews are overwhelmingly positive, there have been some concerns raised about administrative processes, such as fees for obtaining documents like W2 forms. Some families expressed frustration over these charges, indicating a potential area for the agency to improve customer service experiences.
Summary
El Rey Primary Health Care stands out in Weslaco, Texas, for its commitment to providing exceptional home health care services. With a professional and dedicated staff, the agency has earned the trust of families looking for quality care for their loved ones. While there are some areas for improvement regarding administrative practices, the overall feedback from families reflects a strong satisfaction with the care and support provided.
