Overview
Edison Home Health Care, located in Brooklyn, New York, provides home health care services with a focus on supporting individuals in their daily activities. However, feedback from families and caregivers indicates significant concerns regarding the agency’s operational efficiency and communication practices.
Services & Support
Edison Home Health Care offers services aimed at assisting individuals with their personal care needs. Despite this, numerous reviews highlight issues with service continuity and coordination among staff, leading to frustrations for both caregivers and patients. Families have reported instances of missed services and delays in communication, which have negatively impacted the overall experience.
Care Approach & Staff
The care approach at Edison Home Health Care appears to be hampered by organizational challenges. Many reviewers noted a lack of responsiveness from coordinators and supervisors, which has led to feelings of neglect among both patients and caregivers. While some staff members, such as specific representatives, have been praised for their helpfulness and patience, the overall sentiment suggests that the agency struggles with maintaining a consistent level of service.
What Families Say
Families have expressed frustration regarding the agency’s customer service and communication. Several reviewers mentioned difficulties in reaching the appropriate personnel for assistance, with many calls going unanswered or resulting in unfulfilled promises of follow-up. While some individuals reported positive interactions with specific staff members, the overarching feedback points to a challenging experience overall, particularly concerning timely payment and support.
Room for Improvement
Feedback indicates that there are several areas where Edison Home Health Care could improve. Common themes include the need for better communication between staff and families, more reliable payment practices for caregivers, and enhanced responsiveness to inquiries. Addressing these issues could significantly improve the experience for both clients and employees.
Summary
Edison Home Health Care in Brooklyn, New York, offers essential home health services but faces notable challenges in operational efficiency and communication. While there are instances of positive interactions with certain staff members, the overall experience for families and caregivers has been marked by frustrations related to service delivery and support. Addressing these concerns may enhance the agency’s reputation and effectiveness in serving its community.
