Overview
Dorson Home Care Services, Inc, located in West Orange, New Jersey, provides home health care services aimed at supporting families during challenging times. The agency is noted for its compassionate staff and commitment to making a positive impact in the community.
Services & Support
Dorson Home Care Services offers a range of home health care services, including personal care and support for elderly patients. Families have reported that the staff is professional and well-trained, creating a welcoming environment for both clients and their families.
Care Approach & Staff
The staff at Dorson Home Care Services is frequently described as caring and compassionate. Many families appreciated the consistent and reliable communication from the agency, which helped them feel supported throughout their experience. Caregivers are noted for going above and beyond to accommodate the specific needs of clients, contributing to a positive overall experience.
Who They Serve
Dorson Home Care Services primarily serves elderly patients, providing essential support for those requiring assistance in their daily lives. The agency’s focus on compassionate care is evident in the feedback from families who have utilized their services during difficult times.
Service Area
Dorson Home Care Services operates in West Orange, New Jersey, and is recognized for its commitment to the local community.
Scheduling & Availability
Families have reported that the agency is accessible and responsive, with live personnel available to answer questions rather than relying on automated systems. This approach has been appreciated, particularly by those needing immediate assistance or information.
What Families Say
Feedback from families has been mixed. While many praised the compassionate and professional nature of the staff, some concerns were raised regarding specific incidents involving aides, such as issues with communication, professionalism, and reliability. Positive experiences highlighted the agency’s support during challenging times and the quality of care provided by well-trained staff.
Room for Improvement
Some families expressed concerns about the hiring practices and training of aides, noting specific incidents that raised questions about professionalism. There were reports of inadequate responses to issues raised by families and a need for the agency to enhance its oversight of staff behavior.
Summary
Dorson Home Care Services, Inc offers a range of home health care services in West Orange, New Jersey, with a focus on compassionate care for elderly patients. While many families have had positive experiences with the staff and support provided, there are areas for improvement, particularly regarding staff training and responsiveness to family concerns. Overall, the agency remains a valuable resource for families seeking home health care services.
