Overview
Doreen Home Health Care, located in Norfolk, Virginia, provides personal and respite care services for individuals in need of support at home. The company has received a mix of feedback from families regarding their experiences with the care provided.
Services & Support
Doreen Home Health Care offers a range of services aimed at assisting clients with daily living activities. These include personal care, meal preparation, and companionship. Families have noted that the company has been responsive to their needs, with some caregivers providing overnight support during critical times.
Care Approach & Staff
The staff at Doreen Home Health Care is described by some families as professional and caring. Many clients appreciate the personalized attention their loved ones receive, with several reviews highlighting the strong relationships formed between clients and caregivers. However, there are contrasting opinions regarding professionalism, with some families reporting negative interactions when addressing concerns.
Who They Serve
Doreen Home Health Care serves a diverse clientele, including elderly individuals and those recovering from hospital stays. Families have expressed gratitude for the support provided to their loved ones, particularly in instances where clients have specific needs, such as assistance with Alzheimer’s care.
What Families Say
Feedback from families has been varied. Positive reviews emphasize the compassionate care and the ability of staff to foster a sense of independence in clients. One family noted that their grandmother became happier and more independent thanks to the support she received. Conversely, there are negative reviews that highlight issues with food safety and unprofessional communication, indicating that some families have had troubling experiences with the company’s practices.
Room for Improvement
Some families have raised concerns about the professionalism of the staff and the handling of billing inquiries. Reports of rude interactions and billing discrepancies suggest that there may be areas where Doreen Home Health Care could enhance their customer service and communication strategies.
Summary
Doreen Home Health Care in Norfolk, Virginia, offers a variety of home health services that have positively impacted many clients and their families. While numerous families commend the compassionate care provided, there are notable concerns regarding professionalism and communication. Potential clients may wish to weigh these mixed reviews when considering Doreen Home Health Care for their loved ones.
