Overview
Doctors Choice Home Health, located in South Daytona, Florida, offers home health care services. The agency has faced mixed feedback from families regarding the quality of care and management since a recent change in leadership.
Services & Support
The agency provides a range of home health care services, including rehabilitation support. Some families have expressed satisfaction with specific therapists, noting their compassion and effectiveness in assisting patients with mobility issues. However, there are significant concerns about the adequacy of care and staffing levels, with multiple reviews highlighting issues related to service consistency.
Care Approach & Staff
Reviews indicate that while some staff members, such as case managers and therapists, have been praised for their empathy and professionalism, there are reports of inadequate training and support within the agency. Families have noted that certain staff members seem to provide repetitive information without addressing specific needs, which has contributed to frustration among clients.
Who They Serve
Doctors Choice Home Health serves a variety of clients, including elderly individuals requiring rehabilitation and ongoing care. Families have shared experiences about the agency’s support for their loved ones, with some highlighting the positive impact of dedicated case managers on their recovery journeys.
Room for Improvement
There are notable concerns regarding communication and responsiveness. Several families reported difficulties in reaching the agency, citing long wait times and unhelpful interactions with the answering service. Additionally, there are complaints about scheduling issues and inconsistent service delivery, particularly following the management change.
Summary
In summary, Doctors Choice Home Health in South Daytona, Florida, has received a mix of positive and negative feedback. While some families appreciate the care provided by specific staff members, there are significant concerns about management, staffing, and communication. Families considering this agency may want to weigh these factors carefully based on their individual needs and experiences.
