Overview
DASCO Home Medical Equipment – CAMC, located in Charleston, West Virginia, provides home medical equipment services. While specific details about their offerings are not provided, reviews highlight the customer service experience associated with their staff.
Services & Support
Though the description does not specify the services offered, the reviews indicate that DASCO Home Medical Equipment provides equipment related to respiratory care, including oxygen machines and related devices. Customers have mentioned the assistance they received in understanding how to operate the equipment, which suggests a focus on user education.
Care Approach & Staff
The staff at DASCO Home Medical Equipment is frequently described as helpful and professional. One staff member, referred to in multiple reviews, has been noted for his exceptional service, being both knowledgeable and friendly. Customers appreciate the respectful interaction their loved ones received, particularly during equipment setup. However, there are mixed experiences regarding the follow-up and communication from the company, especially concerning equipment pick-up and billing issues.
What Families Say
Families have shared positive experiences regarding the staff’s attentiveness and professionalism. Many reviews specifically commend a staff member for his outstanding service, noting his ability to explain equipment usage clearly and provide support during the installation process. However, some families have expressed frustration over communication lapses, particularly related to equipment pick-up and billing discrepancies. This has led to concerns about customer service consistency.
Room for Improvement
There are notable concerns regarding the follow-up service and communication from DASCO Home Medical Equipment. Some families reported issues with scheduling equipment pick-ups and discrepancies in billing information. The feedback suggests that enhancing communication protocols and ensuring reliability in service follow-ups could improve the overall customer experience.
Summary
DASCO Home Medical Equipment – CAMC in Charleston, West Virginia, is recognized for its friendly and professional staff who assist with home medical equipment needs, particularly in respiratory care. While many families appreciate the service provided, there are areas identified for improvement, particularly in communication and follow-up regarding equipment management. Families are encouraged to maintain thorough records of their interactions to navigate any potential issues effectively.
