Overview
Crystal Home Care, located in Kansas City, Missouri, offers home health care services aimed at providing comfort and support for individuals in their homes. The agency emphasizes compassion and care, helping clients to age gracefully and recover in a familiar environment.
Services & Support
Crystal Home Care provides a range of home health care services designed to assist clients in their daily living activities. They aim to deliver timely support to those in need, although some families have reported challenges with service reliability.
Care Approach & Staff
The agency promotes a caring approach, with staff described as kind and dedicated to their clients. However, there have been multiple reviews indicating issues with professionalism and communication from management, which have impacted staff morale and client satisfaction.
Who They Serve
Crystal Home Care serves a diverse clientele, including elderly individuals seeking assistance with daily activities and those recovering from illness or injury. The agency aims to provide personalized care tailored to each client’s needs.
Service Area
Crystal Home Care operates in Kansas City, Missouri, focusing on providing home health care services within this region.
Scheduling & Availability
Some families have expressed frustration regarding scheduling and the reliability of caregivers. Reports indicate instances where scheduled aides did not show up for appointments, leading to concerns about the agency’s ability to meet client needs consistently.
What Families Say
Feedback from families has been mixed. While some have praised the kindness and dedication of the staff, others have raised significant concerns about the professionalism of management and the reliability of service. Complaints include long wait times for caregivers and unresponsive communication from the agency’s leadership.
Room for Improvement
There are notable areas for improvement, particularly in management’s communication and responsiveness to client concerns. Families have reported experiences of rudeness from management when addressing issues, which has contributed to dissatisfaction with the service.
Summary
Crystal Home Care provides home health care services in Kansas City, Missouri, with a focus on client comfort and compassionate care. However, the agency faces challenges regarding service reliability and management professionalism, which have affected overall client experiences. Families considering Crystal Home Care may want to weigh these factors carefully.
