Overview
Covenant Care – Panama City Area, located in Panama City, Florida, is dedicated to enhancing the quality of life for patients and their families through comprehensive support and personalized care. Their services are designed to honor the wishes of those they serve, particularly in home health and hospice care.
Services & Support
Covenant Care offers a range of services including home health care, personal care, companion care, and skilled nursing. Their team consists of certified nurses who provide care directly in the home, addressing various medical needs such as medication management, rehabilitation, and complex wound dressings. The organization emphasizes a supportive presence to help individuals recover from illnesses or disabilities in a comfortable and familiar environment.
Care Approach & Staff
The staff at Covenant Care is comprised of registered nurses and licensed practical nurses who are trained to deliver a higher level of care when necessary. Families have noted that some staff members are compassionate and professional, providing valuable assistance during challenging times. However, there have been reports of inconsistent communication and follow-through, particularly regarding hospice services.
Who They Serve
Covenant Care primarily serves individuals in need of home health care and hospice support. This includes patients recovering from injuries or managing chronic illnesses, as well as those in end-of-life care scenarios.
What Families Say
Feedback from families reflects a mixed experience with Covenant Care. Some families expressed gratitude for the compassionate support received during difficult moments, highlighting the helpfulness of certain staff members. Conversely, there are significant concerns regarding communication and reliability, particularly in hospice care. Several families reported issues with missed appointments and lack of timely responses, which contributed to a distressing experience during critical times.
Room for Improvement
There are notable concerns regarding the responsiveness of staff and the consistency of care provided, particularly in hospice situations. Families have expressed frustration over unreturned phone calls and missed visits, indicating a need for improved communication and reliability.
Summary
Covenant Care – Panama City Area provides essential home health and hospice services in Panama City, Florida. While many families appreciate the compassionate care offered by some staff members, there are significant concerns regarding communication and service reliability. Families considering Covenant Care may want to weigh these factors when evaluating their options for home health and hospice support.
