Overview
Complete Homecare Inc., located in Harrisburg, Pennsylvania, is a licensed home care agency that provides non-medical home care services. The agency is affiliated with XTreme Care, a New York-based home care provider, and aims to deliver personal care with a family-oriented approach.
Services & Support
Complete Homecare Inc. offers a range of non-medical home care services designed to assist clients in their daily activities. The agency serves multiple counties, including Philadelphia, Dauphin, Cumberland, Lebanon, Lancaster, Perry, Bucks, Chester, Montgomery, and Delaware.
Care Approach & Staff
The agency’s commitment to treating clients like family is a core aspect of its care philosophy. However, reviews indicate significant concerns regarding the quality and reliability of the caregivers. Some families reported that caregivers appeared untrained and lacked the necessary skills to provide adequate support. Additionally, there are serious concerns about the professionalism and reliability of the agency’s leadership, with reports of high turnover and unaddressed communication issues.
Who They Serve
Complete Homecare Inc. serves a diverse population in need of non-medical home care, including individuals requiring assistance due to age, disability, or other health-related issues. The agency aims to provide care to vulnerable populations but has faced criticism regarding the quality of care provided.
What Families Say
Feedback from families has been largely negative, highlighting issues with communication and caregiver competency. Several reviewers expressed frustration over unresponsive leadership and poor communication regarding caregiver availability. Families noted that last-minute notifications of caregiver cancellations left them scrambling for alternative care solutions. Additionally, there were alarming reports about the background checks and qualifications of some caregivers, raising concerns about safety and reliability.
Room for Improvement
There are clear areas needing improvement at Complete Homecare Inc. Families have pointed out the need for better communication regarding caregiver assignments and availability. The agency may benefit from enhancing its caregiver training and oversight to ensure that all staff meet appropriate standards for quality care.
Summary
Complete Homecare Inc. in Harrisburg, Pennsylvania, aims to provide compassionate home care services but has faced significant criticism regarding caregiver training, communication, and leadership reliability. Families have reported troubling experiences that highlight the need for improvement in various operational aspects to better serve their clients.
