Overview
Comfort Keepers Home Care, located in Fresno, California, offers a variety of in-home care services aimed at helping seniors maintain their independence in the comfort of their own homes. The company emphasizes a personalized approach, customizing care plans to meet the unique needs, lifestyles, and personalities of each client.
Services & Support
The services provided by Comfort Keepers include elderly care, companion care, respite care, and specialized care for conditions such as Alzheimer’s and Dementia. Their goal is to enhance the quality of life for seniors while ensuring that families have peace of mind regarding their loved ones’ care.
Care Approach & Staff
Comfort Keepers aims to provide compassionate care through experienced caregivers. However, feedback from clients indicates that there have been issues with staff professionalism and training. Some families reported experiences with caregivers who were unprepared or unprofessional, leading to discomfort and dissatisfaction.
Who They Serve
Comfort Keepers primarily serves seniors and their families in Fresno and the surrounding areas, focusing on those who need assistance with daily living activities or specialized care.
What Families Say
Reviews of Comfort Keepers reflect a mixed experience. While some families have praised the kindness and professionalism of certain caregivers, others have reported significant issues, including rudeness from office staff and caregivers who exhibited unprofessional behavior. Complaints included scheduling problems and the frequent need to train new caregivers, which added stress for those relying on consistent support.
Room for Improvement
Multiple reviews highlight concerns regarding the professionalism of both caregivers and office staff. Issues such as rude interactions, scheduling errors, and inadequate training for new caregivers have been noted. These factors suggest a need for improvement in staff training and customer service practices.
Summary
Comfort Keepers Home Care in Fresno, California, provides a range of in-home care services with a focus on personalized care for seniors. While some families have had positive experiences with the kindness of caregivers, there are notable concerns about staff professionalism and scheduling reliability. Families considering this service may want to weigh these factors carefully based on their specific needs.
