Overview
ChristianaCare HomeHealth – New Castle County Office, located in Wilmington, Delaware, has been providing skilled home health care since 1922. They aim to support individuals of all ages in living independently within their community.
Services & Support
The agency offers a range of home health services, including nursing care, physical therapy, occupational therapy, and social worker support. However, reviews highlight significant inconsistencies in service delivery, including missed appointments and lack of communication regarding scheduling changes.
Care Approach & Staff
While some staff members are described as professional and knowledgeable, there are frequent mentions of inexperienced aides and poorly managed care. Families noted that they often met different nurses at each appointment, which led to a lack of continuity and discomfort during visits. The inconsistency in staffing and scheduling has been a recurring concern, with reports of last-minute changes and inadequate supplies during visits.
Who They Serve
ChristianaCare HomeHealth serves individuals of all ages who require home health care. They provide support for various needs, including recovery from surgery and ongoing medical conditions.
Scheduling & Availability
Many families reported issues with scheduling, including last-minute cancellations and a lack of communication regarding changes. There are accounts of caregivers not showing up as scheduled, leading to frustration and a feeling of being unsupported during critical times.
What Families Say
Reviews reflect a divided experience among families. While some reported satisfaction with the care provided, particularly by specific staff members, many others expressed disappointment regarding the overall management of services. Concerns included rude interactions with staff, lack of follow-up on calls, and inadequate care that led to complications, such as infections from wounds.
Room for Improvement
Common themes in reviews indicate that ChristianaCare HomeHealth could improve their communication practices, ensure better staffing consistency, and enhance training for aides. Families have noted that better management of scheduling and follow-up could significantly improve their overall experience.
Summary
ChristianaCare HomeHealth – New Castle County Office offers essential home health services in Wilmington, Delaware, but faces challenges in service consistency and communication. While some families have had positive experiences, many others have expressed concerns about staffing issues and the overall quality of care. Families considering this provider may want to weigh these factors carefully.
