Overview
Castor Home Nursing Inc, located in Sterling, Illinois, is a licensed home health care agency with over 30 years of experience in the community. Accredited by the Joint Commission, Castor Home Nursing is dedicated to providing high-quality, compassionate home care and healthcare staffing services. They offer a range of services designed to meet the needs of clients and their families, ensuring that caregivers are both dedicated and professional.
Services & Support
Castor Home Nursing provides a comprehensive range of services, including personalized home care, home health services, private duty nursing, and therapy services. They also supply a variety of medical equipment and supplies, catering to different healthcare needs. Families can rely on Castor for 24/7 availability, with an on-call coordinator and registered nurse ready to assist at any time.
Care Approach & Staff
The staff at Castor Home Nursing is frequently described as friendly, caring, and supportive. Many clients express appreciation for the compassionate approach of the caregivers, noting that they make challenging times more manageable. Staff members are commended for their effective communication skills and dedication to addressing individual needs, which fosters a trusting relationship with clients.
Who They Serve
Castor Home Nursing serves a diverse clientele, including individuals requiring home nursing care, therapy, and those needing assistance with daily living activities. Families have reported positive experiences, highlighting the agency’s ability to cater to medically complex cases and provide personalized care plans.
Service Area
Based in Sterling, Illinois, Castor Home Nursing serves the local community and surrounding areas, ensuring that clients have access to quality home care services.
Scheduling & Availability
Castor Home Nursing is available 24 hours a day, 7 days a week. They have an on-call coordinator and registered nurse to assist with scheduling and any immediate needs that may arise. However, some families have noted challenges with appointment scheduling, particularly regarding miscommunication about appointment times.
What Families Say
Families have expressed high satisfaction with the care provided by Castor Home Nursing, often praising the staff for their kindness and professionalism. Many clients feel that their loved ones receive personalized attention, making them feel valued rather than just another patient. While the overall feedback is positive, some families have mentioned issues with appointment scheduling and communication that could be improved.
Room for Improvement
While many families appreciate the care and support provided by Castor Home Nursing, there have been mentions of difficulties with appointment scheduling and communication clarity. Some clients reported confusion regarding appointment times and staff assignments, suggesting a need for enhanced coordination in these areas.
Summary
In summary, Castor Home Nursing Inc in Sterling, Illinois, is a well-established home health care provider known for its compassionate staff and comprehensive services. With a focus on personalized care, they strive to meet the unique needs of each client. Despite some challenges with scheduling, families generally report a high level of satisfaction with the care their loved ones receive.