Overview
Caring Hearts Home Care and Transportation Services, LLC., located in Cincinnati, Ohio, is a family-owned and operated agency dedicated to providing reliable and affordable home care services. They specialize in personal care, homemaking, and transportation services for the elderly and disabled, ensuring that clients can age safely and comfortably in their own homes.
Services & Support
Caring Hearts offers a variety of services tailored to meet the needs of their clients. Their personal care services include assistance with daily activities such as bathing, medication reminders, and transportation to medical appointments. In addition, they provide homemaking services, which encompass housekeeping tasks like sweeping, mopping, and laundry. The agency also offers non-emergency transportation for clients needing to attend doctor’s appointments or run errands, which can be billed to various insurance plans.
Care Approach & Staff
The staff at Caring Hearts is frequently described as compassionate and patient. Families have noted that caregivers act like family and provide a supportive environment for their loved ones. The agency emphasizes hiring qualified and extensively screened staff to ensure high-quality care. Clients have expressed appreciation for the reliability and trustworthiness of the caregivers, highlighting their commitment to client well-being.
Who They Serve
Caring Hearts serves clients in Hamilton, Butler, Clinton, Clermont, and Warren counties. Their services are designed for elderly and disabled individuals who require assistance with daily living activities or transportation.
Insurance & Billing
Caring Hearts accepts various insurance plans, including Aetna, Molina, PASSPORT, Caresource, and Buckeye. This flexibility in billing options helps families manage the costs associated with home care services.
What Families Say
Families have shared positive feedback about their experiences with Caring Hearts. Many have praised the agency for its helpful and caring staff, noting that the caregivers provide excellent support. One family highlighted the agency’s responsiveness and dedication during a family crisis, allowing them to focus on their loved one’s care while they were away.
Room for Improvement
While many families have had positive experiences, there have been some concerns regarding initial interactions with the agency. A few clients reported instances where staff seemed unprepared or disinterested during their initial communications, which led to doubts about the agency’s services.
Summary
Caring Hearts Home Care and Transportation Services, LLC. in Cincinnati, Ohio, is dedicated to providing compassionate and reliable care for the elderly and disabled. With a range of services including personal care, homemaking, and non-emergency transportation, they strive to create a supportive environment for their clients. While many families appreciate the staff and their approach to care, some initial communication issues have been noted. Overall, Caring Hearts aims to ensure that clients receive the assistance they need to live comfortably and safely at home.
