Overview
Caretenders, located in Epping, New Hampshire, is dedicated to providing quality home health care services, with a strong emphasis on personalized patient care. The organization prides itself on being a part of the local community and aims to elevate well-being through expert care services. Their mission focuses on getting to know patients personally and tailoring healthcare to meet their unique needs.
Services & Support
Caretenders offers a range of home health care services, with a particular focus on physical therapy. They work with patients recovering from surgeries, helping them regain mobility and improve their quality of life. The staff is noted for their supportive approach, guiding patients through their recovery journey with patience and expertise.
Care Approach & Staff
The team at Caretenders is described as kind, caring, and knowledgeable. Many clients have expressed appreciation for the staff’s ability to answer questions and provide encouragement during the recovery process. The physical therapists, in particular, are recognized for their dedication to helping patients return to their daily activities post-surgery. While most experiences with the staff have been positive, there was a noted instance of less favorable interaction with one caregiver, which highlights the variability in experiences.
Who They Serve
Caretenders primarily serves individuals recovering from surgery, particularly those in need of physical therapy. Clients have reported significant progress in their rehabilitation, often attributing their recovery to the support and guidance of the therapists at Caretenders.
Service Area
Caretenders operates in Epping and the surrounding areas of Southeast New Hampshire, providing home health care services to local residents in need of support.
What Families Say
Families have shared positive feedback about their experiences with Caretenders. Many have highlighted the compassion and professionalism of the staff, particularly in the context of physical therapy following surgeries. Clients frequently mention the effectiveness of the care they received, noting improvements in mobility and overall well-being. However, there was one report of a less positive experience with a specific caregiver, which indicates that while the majority of feedback is favorable, there can be occasional inconsistencies in service quality.
Room for Improvement
While many clients have had excellent experiences with Caretenders, there was a mention of a negative interaction with one staff member, which affected a client’s perception of the service. This suggests that there may be room for improvement in ensuring consistent staff demeanor and customer service across all caregivers.
Summary
Overall, Caretenders in Epping, New Hampshire, is recognized for its commitment to quality home health care and personalized service. With a focus on physical therapy and recovery from surgery, the staff is generally viewed as compassionate and skilled. While most families report positive experiences, attention to staff training and consistency could enhance the overall patient experience.