Overview
CareLink Home Health, LLC, located in Schaumburg, Illinois, is an ACHC accredited and Medicare certified provider of in-home nursing, therapy, home health aide, and social work services. The agency is licensed by the state of Illinois and offers services that are covered by Medicare and most major insurances, pending an order and supervision from a physician.
Services & Support
CareLink provides a comprehensive range of services, including nursing care, physical therapy, occupational therapy, and home health aide support. Families have noted the effectiveness of the care provided, particularly after hospital stays or rehabilitation, as it allows patients to recover in the comfort of their own homes. The agency emphasizes safety and independence, helping clients engage in their usual activities as they recover.
Care Approach & Staff
The staff at CareLink is frequently described as compassionate, professional, and dedicated to the well-being of their clients. Families have expressed appreciation for the effective communication from the team, whether through phone calls, texts, or emails. The team members, including nurses and therapists, are noted for their ability to answer questions thoroughly and provide valuable support during the recovery process. Many families have highlighted specific staff members for their exceptional care, indicating a strong commitment to client satisfaction.
Who They Serve
CareLink primarily serves individuals recovering from medical events such as surgeries or hospitalizations, as well as those with ongoing health needs. Families have shared experiences of using CareLink for their loved ones, including those with conditions like Alzheimer’s, highlighting the agency’s ability to cater to diverse care requirements.
What Families Say
Overall, families have expressed high levels of satisfaction with CareLink’s services. Many reviews commend the kindness and professionalism of the staff, noting how they have made challenging situations more manageable. Specific praise has been directed toward the responsiveness of the team, with families feeling supported and cared for throughout the process.
Room for Improvement
While many families report positive experiences, there have been some concerns regarding initial communication and billing practices. A few reviews mention miscommunications regarding costs and deposits, which may require the agency to improve clarity in these areas to enhance the overall experience for future clients.
Summary
CareLink Home Health, LLC is recognized for its compassionate and professional in-home care services in Schaumburg, Illinois. With a focus on effective communication and a dedicated team, they provide essential support for individuals recovering from medical events. While the majority of feedback is positive, addressing certain billing and communication issues could further improve client satisfaction. Families seeking home health care can find a reliable partner in CareLink.