Overview
Brooks Rehabilitation Home Health – Corporate Center, located in Jacksonville, Florida, focuses on providing patient care with a personal touch. The agency is Medicare and ACHC-Certified, emphasizing professional, compassionate, and reliable services. They aim to ensure an excellent experience with every visit, delivering medically necessary skilled care in the home.
Services & Support
Brooks Rehabilitation Home Health offers a variety of services that include skilled nursing, physical therapy, occupational therapy, speech therapy, respiratory therapy, and social services. Their team consists of licensed practitioners dedicated to helping patients regain independence and improve their quality of life.
Care Approach & Staff
The agency employs qualified and experienced nursing and therapy staff to provide care. Many families have noted the professionalism and thoroughness of the caregivers. For instance, one reviewer highlighted the positive impact of their physical therapist, describing her as energetic and professional, attributing their full recovery to her efforts.
Who They Serve
Brooks Rehabilitation Home Health serves a diverse range of patients, including those recovering from surgeries, individuals with special needs, and veterans in need of home health care. The agency is committed to providing tailored care to meet the specific needs of each patient.
Service Area
Brooks Rehabilitation Home Health operates across 23 counties in Northeast and Central Florida, making their services accessible to a wide population in need of in-home medical care.
What Families Say
Feedback from families is mixed. While some have praised the care received, particularly in physical therapy, others have expressed dissatisfaction with the customer service and management. Complaints have been made regarding unprofessional behavior and issues with timely service delivery. A few families noted that their experiences with the agency were distressing, particularly in relation to communication and follow-through on care plans.
Room for Improvement
Several reviews indicate a need for improvement in communication and management practices at Brooks Rehabilitation Home Health. Issues such as unreturned calls, missed appointments, and a lack of compassion from some staff members were commonly mentioned. Families have suggested that management should reevaluate their approach to ensure a better experience for patients and their families.
Summary
Brooks Rehabilitation Home Health – Corporate Center in Jacksonville, Florida, offers a range of in-home health care services delivered by qualified professionals. While some families report positive experiences, particularly with physical therapy, there are notable concerns regarding customer service and management practices that the agency may need to address to enhance the overall patient experience.
